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FAQ

      • You can track the status of your order by navigating to the profile section on both the application as well the website. Follow the following steps: My Profile > My orders> Track order

      • You can cancel your order by using our chat support. If your order is not shipped it will be cancelled and the refund will be initiated after deducting processing and cancellation charges.

      • As of now we ship our products pan India.

      • We try to make sure that you are aware of what you are ordering, you can see your order summary in your cart before placing the order, if multiple quantities of the same product are in the cart you will be notified for the same, you can change the quantities on that page before confirming your final order.

      • You can use our chat support on the Zury website/Zury app, we will investigate and if your case is found to be genuine, we will issue a refund. Please note refunds are subject to shipping status.

      • It usually takes 7-10 working days for refund to reflect in your bank account.

      • It generally takes 3-7 working days for us to deliver your order at your doorstep.

      • We follow industry grade security measures to safeguard your data. Please refer to our privacy policy for details.

      • We follow the best in Industry practices to safeguard and protect your data. Your data is completely safe with us. Please refer to our privacy policy for detailed information on this.

      • If your order is not shipped, you can cancel your order. Please check the returns & refund policy

      • We accept UPI, all major credit cards, debit cards,net banking and wallet payments. Please check our payment options as updated on our website.

      • You will be charged in Indian Rupees (INR). If you are using an International credit/debit card issued outside of India, it depends on your bank.

      • Yes, you can select the auto debit option for the monthly payments of subscription.

      • Please check your orders in My profile> My Orders for order value of the products. It is highly unlikely that you will be billed less/more than the order value, please check with your bank for transactional charges.

      • Please refresh the page/ restart the app and navigate to Profile>My orders. If you are still unable to see your order placed, please use chat support to provide details. Please include the details such as Transaction ID, registered email address and phone number with the issue in detail

      • Yes! We understand the need for a faster delivery option. We dispatch the orders via Express mode which is the fastest mode. than most of the shipping methods available in the country as of now.

      • You can track status of your order by navigating to My Account>my orders>track order

      • You can track the status of your order by navigating to My Account > My Orders> Track Order and please try to be present at the time of delivery. You will also be notified via SMS when your order is out for delivery. Our courier partner will also call you before attempting the delivery. You can reschedule your order for delivery to the next available day.

      • We do not charge our customer separately for deliveries in remote locations. Please refer to our terms of use page on our website for more details.

      • Products once sold are non returnable unless it is related to warranty terms, please refer to our terms of use page on our website for more details.

      • We offer no exchanges. However, if you meet the warranty criteria, you can ship the product to us. We will send you a replacement upon inspection and warranty adjudication. Please refer to our terms of use page on our website for more details.

      • We offer no exchanges. However, if you meet the warranty criteria, you can ship the product to us. We will send you a replacement upon inspection and warranty adjudication. Please refer to our terms of use page on our website for more details.

      • It usually takes 1 week after we have received the product.

      • Recharge your scale after unboxing it. After it is charged, connect the scale with Zury app by following the instructions in the App/Manual. And Viola! You are all set for your Zury journey!

      • It is highly unlikely that your scale fails to sync with the app. In case if it happens press the reset button inside the hole of the back side of the scale using a pin or sim ejector. After the scale is reset, reconnect your scale with Zury App.

      • Tap the On button, after the screen turns on, In case you are measuring something with a container, put the empty container on the scale. Scale will reflect the weight of the container. Tap the “Tare” button, now the weight of the container will be zeroed. Put the food/ingredients in the container. Now the scale will indicate the weight of the food/ingredients.

      • Basic difference between L1 and L2 Resistance bands are resistance and dimensions.
        Dimensions of L1 is 2080*4.5*13 mm with an Estimated Variable resistance of 7 to 15 Kg whereas dimension of L2 is 2080*4.5*21 mm which offers Estimated Variable resistance of 11 to 29 Kg.
        You can use them separately/in-conjunction/doubled-up as per your requirement of resistance for variable exercises.

      • There is a reset button on the back side of the Zury body Scale. You can use a PIN/Sim Ejector to press the reset button inside the slot. Press and hold for 2 seconds. This will reset the scale.

      • Yes, you can use a Micro USB Charging Cable to recharge the scale.

      • No Food scale is not rechargeable, Food scale is powered by 3*AAA batteries.

      • If you like our program and have experienced the change in yourself and you think your family and friends should try this out, we highly encourage you to refer to the Zury Program. We do not give out any incentives for referrals as of now.

      • We do not have any physical stores at the moment.

      • Products: Food Scale & Body Scale come with standard warranty (6months). No warranty for other products like Band and Tape.

      • No, you can't pause the subscription to use it for later.

      • For any technical issues, we would need more details regarding the issue. Please use chat support and provide us with the details. We will try and resolve the issue within 72 hours.

      • Zury offers a 7 day free trial to all out consumers, once the trial period is over you can upgrade to a paid subscription. We offer various paid subscriptions for 1 months, 3 months, 6 months and 12 months.

      • The calorie recommendations for each individual is unique and is based on her lifestyle and fitness level. To change the calorie recommendation for yourself, head to the "Understanding Me" section in the app settings, click on the daily activity levels, and change the activity levels; based on the selected option, a new Calorie-In and Calorie Out recommendations will appear on the home tab.

      • Calorie counting is a deeply scientific approach to achieve sustainable weight loss. To lose weight we need to create a negative calorie deficit between calorie intake and calorie output in the form of burning calories. However, it's not only the number of calories but also the quality of calories which should be considered before choosing a food item.

      • Genetics play a huge role in your body type, metabolism, and also the predisposition to obesity related diseases. However the rules of weight loss still remain the same for everyone that is creating "Calorie deficit" which means eating less calorie and burning more calories by active fitness interventions.

      • Ideally, you should weigh yourself once a week, however since the female body is more sensitive because of hormonal changes in the beginning of your weightloss journey, weighing each day at the same time will help you understand your body better in terms of fluctuation.

      • Yes, you can lose weight without exercising by creating a calorie deficit by restricting calorie via diet. However it is not a sustainable method since ideal weight loss is a combination of active diet (70%) and fitness (30%) intervention.

      • Strength and resistance training work on building muscle which in turn helps with weight loss. Also it's important to work out different parts of your body each day to build strength and avoid injury.

      • There is a lot of misunderstanding surrounding carb consumption, completely omitting carbs from the diet is not recommended since carbs are a major source of energy apart from protein and fat. Try to incorporate more complex carb or fiber rich food in daily consumption that takes longer time for digestion and makes you feel full for a longer period of time.

      • Calorie recommendation for each individual is unique, it works by taking into consideration different parameters such as age, gender, height and lifestyle/ fitness level of a person. Zury's unique AI based recommendation takes all these factors into consideration while suggesting an ideal "Eat" and "Burn" goal for you.

      • No, spot reduction is a myth. Whenever a person loses weight it is from all over the body and not targeted from a single area. Also overtraining a single area to achieve spot reduction may also lead to injury.

      • No, whenever a person loses weight it is a combination of fat loss + water loss and muscle loss. However fat loss happens only by active exercise which leads to bulking of the muscle and hence increases BMR. Fat loss requires more active fitness intervention as opposed to weight loss which can be achieved by simply creating a calorie deficit however its not feasible in the long run.